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Payment Policy

Lethaby's uses Payment Express (DPS) as a payment gateway.

Payment Express have a dedicated and purpose built development and data centre, specially designed for payments processing. They have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.

Lethaby's does not store credit card information on the website.

Refund Policy

Please choose carefully, as we do not refund if you change your mind.

We stand behind the products we sell, so if you have any problems with one of our products at the time you receive it, please email us or phone and let us know. We’ll work with you to ensure your complete satisfaction be that though repair, replacement or refund.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy